HEALTHCARE & PHARMACY
The busywork between the patient and the pharmacist, automated.
Refill workflows, prior-auth chasing, inventory alerts, and document pipelines — on HIPAA-aware architecture, built for how a pharmacy actually runs.
THE PROBLEM
Your staff spend their day on faxes, prior-auth phone trees, and refill queues — work that's essential, repetitive, and a terrible use of a pharmacist's license. Every manual step is a place a script can fall through.
The software you already pay for doesn't talk to itself, so someone retypes the same patient data three times a day. That's not a clinical problem. It's an automation problem.
WHAT WE BUILD
The system, end to end.
Refill workflow
Intake → verify → queue → notify, without the phone tag.
Prior-auth chasing
Automated follow-up on stuck authorizations.
Inventory alerts
Thresholds and reorder nudges before you run dry.
Document pipeline → Pulse
Faxes and forms parsed and routed; hours saved logged.
HOW IT SHOWS UP IN PULSE
Every action becomes a receipt.
An operations view: refills processed, prior-auths resolved, and staff hours returned this week — in minutes, not impressions.
See the full ledgerPROOF
Paired with our voice agent, the workflow captures refills the moment a patient calls — verifying, queuing, and confirming without staff lifting the phone.
Read the case studyQUESTIONS
The objections we actually hear.
We architect HIPAA-aware from the first diagram: PHI minimization, access controls, audited data paths, and BAAs wherever a vendor touches PHI. We'll walk your compliance lead through it.