HEALTHCARE & PHARMACY
Phones that never ring out.
24/7 phone agents that answer refill requests, schedule, triage, and transfer — built for real pharmacy call volume, not a demo.
THE PROBLEM
At the lunch rush your phone rings out, the voicemail box is full, and the refill walks across the street to a chain. You never see the call you missed — and neither does your revenue report.
Hiring your way out of phone volume doesn't scale, and a generic IVR just makes patients angrier. You need something that actually answers, understands, and acts.
WHAT WE BUILD
The system, end to end.
Answer
Picks up in two rings, 24/7, in a natural voice.
Verify
Confirms patient and prescription against your system.
Act
Queues refills, schedules, triages, or transfers to a human.
Log → Pulse
Every call logged with outcome, value, and time saved.
HOW IT SHOWS UP IN PULSE
Every action becomes a receipt.
A call ledger: calls answered, refills captured, and transfers to staff — each row a receipt for a call you'd otherwise have lost.
See the full ledgerPROOF
During the lunch rush, the agent answers every line, verifies the patient, queues the refill, and texts a confirmation — then logs the whole interaction to Pulse.
Read the case studyQUESTIONS
The objections we actually hear.
We design for transparency and a clean handoff to staff for anything sensitive. The goal is a call answered well, not a trick.